Welcome to Smart Pet Co. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before purchasing from our store.
Smart Pet Co reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
We aim to ensure all product descriptions, images, pricing, and information displayed on our website are accurate. However, occasional errors may occur.
Smart Pet Co reserves the right to:
Product colours and images may vary slightly depending on screen settings and lighting.
Once an order is placed, you will receive an order confirmation email.
Smart Pet Co reserves the right to refuse or cancel any order if:
If your order is cancelled after payment, a full refund will be provided.
All prices listed on our website are in Australian Dollars (AUD).
We accept secure payments via:
Smart Pet Co does not store your payment information.
Orders are generally processed within 24–48 hours.
Estimated delivery times are 4–8 business days Australia-wide depending on location and Australia Post delivery times.
Tracking information will be provided once your order has been dispatched.
Smart Pet Co is not responsible for delays caused by couriers, natural events, or incorrect shipping details supplied by customers.
Please refer to our Refunds & Returns Policy for detailed information regarding returns, exchanges, refunds, and warranties.
Products sold by Smart Pet Co may include manufacturer warranties where applicable.
Warranty does not cover:
Customers may be required to provide photos or videos for warranty claims.
All content on this website, including logos, branding, images, graphics, product descriptions, and website design, remains the property of Smart Pet Co and may not be copied or reproduced without written permission.
Smart Pet Co is not liable for:
Customers use products at their own discretion and responsibility.
Your personal information is handled securely and in accordance with our Privacy Policy.
We do not sell or share customer information with third parties except where necessary for payment processing or shipping services.
These Terms & Conditions are governed by the laws of New South Wales, Australia.
If you have any questions regarding these Terms & Conditions, please contact our support team.
Smart Pet Co
Sydney, Australia
