Thank you for shopping with Smart Pet Co.
We are committed to delivering your order quickly, safely, and efficiently across Australia.
All orders are typically processed within 24–48 hours after payment has been confirmed.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking details.
Standard delivery timeframes are approximately 4–8 business days depending on your location within Australia.
Please note that delivery times may vary during peak periods, public holidays, or due to Australia Post delays outside of our control.
We offer FREE standard shipping on all Australian orders over $49 AUD.
Shipping costs for orders under $49 AUD are calculated at checkout based on your delivery postcode and order size.
All orders are shipped with Australia Post and include full tracking.
Tracking information is usually provided within 24–48 hours of dispatch and will be emailed directly to you.
You can track your parcel anytime using your Australia Post tracking number.
Please ensure your shipping address is entered correctly at checkout. Smart Pet Co is not responsible for delays or lost parcels caused by incorrect shipping information provided by the customer.
If no one is available to accept delivery, Australia Post may leave the parcel in a safe place or take it to your local post office for collection.
If your parcel arrives damaged or appears lost in transit, please contact our support team as soon as possible so we can assist you.
If you have any questions regarding shipping, please contact our support team and we will be happy to assist you.
Smart Pet Co
Sydney, Australia
