At Smart Pet Co, we want you to be happy with your purchase. If there is an issue with your order, we are here to help.
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
Returns that do not meet these conditions may not be accepted.
If you change your mind about your purchase, you may request a return within 30 days of delivery.
Please note:
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
To help us process your claim quickly, please provide:
Once approved, we will arrange a replacement, store credit, or refund where applicable.
Approved refunds are processed back to your original payment method.
Please allow 3–10 business days for the refund to appear in your account depending on your bank or payment provider.
For hygiene and safety reasons, some items may not be eligible for return if opened or used, including:
Many Smart Pet Co products include a manufacturer warranty covering faults or defects.
Warranty does not cover:
Please contact our support team with photos and details if you believe your item is faulty.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly.
We recommend using tracked postage as Smart Pet Co is not responsible for lost return parcels.
If you need help with a return or refund request, please contact our support team.
Smart Pet Co
Sydney, Australia
