Processing times
Orders are typically processed within 24–48 hours after payment is confirmed.
Delivery timeframes
Standard delivery is approximately 4–8 business days depending on your location within Australia. Delivery may vary during peak periods, public holidays or due to carrier delays outside our control.
Tracking
Orders ship with Australia Post and include tracking. Tracking details are usually emailed within 24–48 hours of dispatch.
Free shipping
The current Smart Pet Co homepage advertises free shipping over $129. Shipping costs below the threshold are calculated at checkout.